HyScaler helps mid-market US companies turn AI ambition into working software. Our delivery engine runs from Bhubaneswar, our clients and partners are spread across the US, and alongside services we're building a growing portfolio of products, including HyCanvas, HyAlly, Taskosaur and Verbatium.
As Chief Operating Officer, you'll own how HyScaler runs, from first contact with a client to final delivery and everything in between. You'll turn strategy into disciplined, measurable execution across delivery, people, finance, compliance and go-to-market operations, so the company can grow fast without losing quality or control.
This is an executive seat for a proven operator. You'll partner directly with the CEO, run the business day to day, and build the operating model that takes HyScaler to its next stage.
Responsibilities
- Delivery excellence: Own project and account delivery across services engagements, with clear standards for quality, timelines, utilization and client satisfaction. Build on our CMMI foundations, don't just maintain them.
- The operating model: Design and run the company's operating rhythm: OKRs, weekly business reviews, dashboards, governance and accountability across every function.
- Financial performance: Drive margins, pricing discipline, resource planning, billing and collections. Partner on budgets, forecasting and unit economics for both services and products.
- Services and products in balance: Make sure custom client work and the product portfolio share people, process and priorities without either one starving the other.
- Talent at scale: Lead hiring plans, org design, capability building and performance management as we grow engineering, AI and delivery teams.
- Global, cross-time-zone operations: Keep India-based delivery and US-based clients, sales and partners in sync, with clear handoffs, communication and escalation paths.
- Go-to-market enablement: Support sales, the partner program and cloud marketplace channels with solid pre-sales, proposal, RFP and contracting operations.
- Compliance and risk: Oversee contracts, vendor management, security, data protection and multi-entity compliance across India and the US.
- Systems and automation: Modernize internal tooling and bring AI into our own operations, so we practice what we sell.
Must Have
- 15+ years of experience, including senior executive roles in operations
- A proven track record of running and scaling a services or technology business
- Strong command of P&L, financial metrics, resource planning and org design
- Hands-on experience running delivery for international (ideally US) clients from India
- Exceptional leadership, judgement and communication, with the presence to earn trust from engineers, clients and the board alike
- The ability to keep a fast-growing company aligned, accountable and calm under pressure
Nice to have
- Background in an IT services, AI or product company
- Experience at CxO level or reporting to a board
- Exposure to quality and process frameworks such as CMMI, ISO or SOC 2
- Experience with cloud partner ecosystems (AWS or similar) and marketplace-led sales
- A history of partnering closely with a founder or CEO through a growth phase
- Experience scaling teams across functions, offices and time zones
What's great about this role
- A true executive seat with ownership of how the entire company runs
- Direct, daily partnership with the CEO and leadership team
- The chance to build the operating model of a growing AI company, not inherit a rigid one
- Real influence over strategy, not just its execution
- Variety across services, products and global markets
- A high-trust leadership team, an open culture, and exposure to US clients and partners